inRelationship is fully committed to conducting all activities in strict conformance with the Code of Ethics of the American Psychological Association’s Ethical Principles of Psychologists. inRelationship will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants.

While inRelationship strives to ensure fair treatment for all participants, there will be occasional issues which require intervention and/or action on our part. This procedural description serves as a guideline for handling such grievances.

1. When a participant files a grievance (either orally or in writing to team@inRelationship.us) and expects action on the complaint, inRelationship will respond in a reasonable, ethical, and timely manner. After we review the grievance, the following actions may be taken:

2. Grievances about a presenter. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put their comments in writing and submit them to team@inRelationship.us.

3. Grievances about course content. If the grievance concerns a course offering, its content, level of presentation, we may: a. ask the participant to provide additional information on their concern; b. amend course materials; c. move the participant to a different course (without additional charge); d. provide a partial or full refund of the course fee.

4. Grievances about facilities (live events). If the grievance concerns the facilities in which a live course was offered, we may: a. attempt to move the participant to another course or b. provide a partial or full refund of the course fee.

Grievance contact information

Contact name: Aron Strong, LMFT
Email: team@inRelationship.us
Website: inRelationship.us/contact
Address: inRelationship, 1833 Ward Dr, Suite 102, Murfreesboro TN 37129

In no event will inRelationship’s financial responsibility for resolving a grievance or complaint exceed the purchase price of the course or courses in which the customer was actually enrolled and which are directly related to the grievance.

All grievances will be retained for a period of no less than seven years in accordance with our record retention policy. Complaints and grievances are reviewed as a group on at least an annual basis to identify possible patterns or systemic concerns.